Terms and Conditions

Refund/Exchange Policy

We take pride in our desserts and cakes. If you are unhappy with your order and/or purchase, immediately notify us (within 24 hours of pick-up) of your concern and return your dessert to us.We will give you credit for the amount returned for use toward a future purchase. Refunds will be provided at our discretion and as a credit to the credit card used or an in-store credit, i.e. Hannah's Bake Shop gift certificate within five (5) business days upon receipt of the returned merchandise. 

Order Cancellation Policy

Hannah's Bake Shop understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept weekday cancellations by phone or email (hannahsbakeshop@yahoo.com) prior to 2:00 pm, 2 business days before your event. All changes must be handled directly with a representative of Hannah's Bake Shop and confirmed. Hannah's Bake Shop reserves the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 24 hours prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to Hannah's Bake Shop's discretion, to change or otherwise offer any other options to the customer. Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded. Orders that require delivery and cannot be delivered due to customer’s wrong information or availability will be taken back to Hannah's Bake Shop and stored until further notice from customer. Should you require a future delivery date, you will be held responsible for an additional delivery charge. Because of the nature of our business and our quality and freshness assurance, we will dispose of any cake, cupcake, baked item that is not picked up or delivered within 48 hours after the due time and you will NOT be refunded due to the above rules.

Wedding & Grooms Cake Cancellation Policy

Wedding deposits are non-refundable & non-transferable (Deposit is deducted from the wedding cake balance only). Any Wedding or Groom’s cake orders cancelled 2 weeks prior to your wedding date will receive only a 75% refund on any payments made after the deposit. Any Wedding or Groom’s cake orders cancelled less than 1 week prior to your wedding date will receive a  no refunds on any payments made after the deposit.

Change Order

There will be a $15 Change Order fee for any changes that are requested within 24 hours of the time required.

Highly Decorated Cake Orders

Highly decorated cakes include wedding cakes, grooms cakes, sculpted cakes and cut-out cakes. The latest time available to order a Highly Decorated cake is 14 days prior to the date needed. The above Order Cancellation Policy will apply for those situations. During peak holiday season Hannah's Bake Shop reserves the right to adjust the cut-off date if orders have exceeded our production capabilities.

Decorations and Coloring

We pride ourselves in quality an service. We will do our best to match any requested color or design.  We are limited to the fact that we are dealing with icing that can fade do to light and temperature so we do not garauntee an exact match.  Also do to the nature of drawings, we will make our best representation of what is requested but are again limited by the nature of our product. Also for professional curtsey sake we are unable to exact copy another decorators design. We can however, make a similar design that is one of a kind to you.

Shipping Policy

We take great pride in our product and quality and freshness. We are currently unable to offer shipping on our products at this time. Please check back at a later date for any updates on this policy.